FAQ
1. How long does shipping take?
We ship our products within 24-48 hours of your order. Delivery times vary between 7 to 15 business days, depending on the destination. You will receive a confirmation email with a tracking number as soon as your package is shipped.
2. How can I track my order?
Once your order is shipped, you will receive an email with the tracking code and a link to monitor your package. If you do not receive the email within 3 business days, check your spam folder or contact us at info@firehum.com .
3. What should I do if the product arrives damaged?
If your product arrives damaged or defective, please contact us within 7 days of delivery with a photo of the issue. We will offer you a full refund or a free replacement.
4. What payment methods do you accept?
We accept secure payments through:
Credit/Debit Cards (Visa, MasterCard, American Express)
PayPal
Apple Pay and Google Pay
5. Do you offer returns or refunds?
Yes! We offer a 30-day return policy. If you are not satisfied with your purchase, you can return it for a full refund. The product must be in its original condition and packaging. To start the process, contact us at info@firehum.com.
6. Is the Fireplace Humidifier™ safe to use?
Absolutely! Our humidifier uses cool ultrasonic mist and is designed to be safe for home use, even around children and pets. Please follow the provided instructions for proper use.
7. How much water does the humidifier hold and how long does it last?
The humidifier has a capacity of 500 ml and can operate for up to 5 hours on a full tank. We recommend using distilled water to extend the product's lifespan.
8. Can I add essential oils?
No, adding essential oils can damage the device. We recommend using only clean or distilled water to ensure optimal performance.
9. Do you provide after-sales support?
Yes, our support team is available to help with any questions or issues. You can contact us via email at info@firehum.com or through the contact form on our website.
10. My order is delayed, what should I do?
If your order doesn't arrive within the estimated time, check the status using the tracking code. If there are further delays, contact us and we will do our best to resolve the issue.